Your Hisense Roku TV remote is not working, and you don’t know how to fix this issue. In this article, I’ll provide detailed troubleshooting steps to fix your Hisense Roku TV remote that won’t work.
I have done some research, and based on complaints by other users in the Roku community, I have carefully provided some fixes to try before contacting your manufacturer.
Why is My Hisense Roku TV Remote Not Working?
Your Hisense Roku TV remote will not work if:
- The batteries are dead.
- Something is blocking the IR signal.
- The IR sensor is not working.
- The battery compartment is faulty.
Other reasons that can cause your remote to not work include software update issues, the buttons not working, or issues with the TV itself.
If your Hisense Roku TV remote is not working, first, power-cycle the remote. Start by removing the batteries. Then, press and hold the power button on the remote for 60 seconds, and then put them back into the remote.
Hisense Roku TV Remote Not Working: Fix
Follow the troubleshooting steps below to fix issues with the Hisense Roku TV remote not working.
1. Perform a Power Cycle on the Remote
The first thing to try when your Hisense Roku TV remote won’t work is a power cycle. This method drains any residual power that might cause the remote to malfunction.
Here’s how to perform a power cycle on your Hisense Roku TV remote:
- First, slide down the panel of the Hisense TV remote and remove the batteries.
- Next, hold down the power button on the remote for 60 seconds.
- Then, place the batteries back into the remote.
That’s all. This should fix issues with your remote not working with your TV.
Alternatively, you can press every single button on the remote, including the power button, before you place the batteries back in. This will help get the buttons free if they were jammed.
Video Guide
2. Replace the Batteries
Your remote control will not work if the batteries are old and drained. This is why I’ll recommend placing a fresh set of batteries in the remote after performing a power cycle.
You can also try cleaning the battery contacts in the remote. This will help to remove anything that might be stopping the batteries from making contact.
If the remote still doesn’t work after replacing the batteries, then we’ve discovered that the issue is not with the battery, and we can proceed to the next step.
3. Confirm IR Sensor Is Working
If your Hisense Roku TV remote is not working, you need to confirm that the IR sensor is working. The IR sensor sends and receives signals using infrared beams.
If the remote is not working properly, then this beam might be faulty. You can check if the sensor is working fine using just your phone’s camera. Here’s how:
- First, open the camera app on your phone.
- Next, hold your remote pointed at the phone’s camera.
- Press any button on the remote, and you should see a light blink from the IR sensor through your camera app.
That’s all. If you don’t see any light after pressing multiple buttons on the remote, then the remote might be faulty or the batteries are dead.
Video Guide
4. Remove Obstacles Blocking IR signals
The IR signals from your remote might not be making contact with the TV. This is possible if an obstacle is between your remote and the TV.
Your Hisense Roku TV also has an IR sensor just like your remote to send and receive infrared beams and work properly.
If you notice there is furniture, a speaker, or any other gadget blocking the TV’s IR sensor, try moving to a different location or moving closer to the TV and pointing the remote directly at the sensor.
5. Clean the Remote
If your remote still doesn’t work at this point, there might be a fault in the device. A fault doesn’t necessarily mean the remote is completely damaged.
Liquid substances are common causes for remote buttons to malfunction since liquid can leave residue behind that can prevent the rubber buttons from making full contact with the circuit pads.
This makes it harder for the buttons to respond after they have been pressed. This step will cover a quick DIY to fix issues with your remote by disassembling and cleaning the remote’s internal components.
You can proceed to contact support if you’re not comfortable with opening up your remote control, but it’s a win if you’re able to get the remote working again through this method.
1. Open the Remote Case
You first need to open the remote’s case before you can clean its components. This is easy since most Hisense Roku TV remotes don’t have any screws.
Follow the steps below to open up your remote if it has no screws:
- Flip the remote over and remove the batteries.
- Next, depending on the structure of the remote, you’ll need to use a flat-head screwdriver to open up the back cover from the side. The Video guide is below.
Video Guide
2. Clean the Remote
After the case has been removed, remove the back cover, then the rubber button panel and the circuit board.
What you need to do at this point is clean the components of the remote with 99% isopropyl alcohol. You could use a toothbrush dipped in alcohol to rub the contact points on the circuit board and rubber buttons, or simply soak everything in it.
Do not worry about damage since 99% isopropyl alcohol won’t have any negative effects on the circuit board.
Once you’re certain everything is clean, you can assemble the components back together following the same format as when you first disassembled them. Make sure the rubber buttons make direct contact with the circuit board before closing everything up.
Video Guide
Insert a new set of batteries and test the remote on your TV. Your remote should now work fine, but if for some reason it doesn’t, then you might need to buy a replacement or contact support.
6. Contact Support
If you have tried all the steps above and your Hisense Roku TV remote is still not working, then you might need to contact customer support directly to report this issue and request additional support.
Final Thoughts
The troubleshooting steps to try when your Hisense Roku TV remote is not working are:
- Power cycle the remote by removing the batteries and holding the power button for 60 seconds.
- Place a new set of batteries in the remote.
- Confirm that the remote’s IR sensor is working.
- Remove obstacles preventing the IR signals from reaching the TV.
- Clean the remote components with 99% isopropyl alcohol.
When all attempts fail, it’s time to contact customer support or buy a replacement. I’ll like to know which step fixed your Hisense Roku TV remote in the comment section below.
Hey! I’m Louis, a Java Developer and Mobile App Developer who has an interest in smart home automation.
