If Disney Plus Hotstar is not working on your Samsung TV, check your internet connection, update your time, and clear cache and cookies.
Hotstar is one of the most popular streaming services in India. It offers a vast library of TV shows, movies, and sports events. Just like many other apps, Hotstar might stop working on your Samsung TV.
In this article, we’ll provide answers to why your Disney Plus Hotstar is not working and solutions to fix this issue.
Why Hotstar is Not Working on Samsung Smart TV?
Hotstar will not work on your Samsung Smart TV if you’re not connected to an active WiFi network. There are other reasons why the Hotstar app may stop working on your TV.
1. Wrong Date and Time
This doesn’t stop the Hotstar app from working. If the date and time on your TV are not correct most apps will not function properly.
2. Internet Connection Issues
If your WiFi network is not stable, the Hotstar app will not work on your Samsung TV. The internet connection needs to be working fine to stream any content on your TV.
3. Cached Data
Your TV might be running low on storage. This might be why the app is no longer working.
4. Outdated App Version
Your Hotstar app might need an update if it suddenly stops working. It might have been caused by a bug that was fixed in the new update.
How to Fix Hotstar Not Working on Samsung TV
We’ve provided some reasons why the Hotstar is not working on your Samsung TV. Now let’s look at solutions to fix this issue.
1. Check Your Internet Connection
The first thing to do after you discover the Hotstar app has stopped working on your TV is to check your internet connection.
You can start by making sure the TV is connected to the right network and you’ve entered the correct password.
- Go to Settings and select General.
- Next, select Network, and then select Open Network Settings.
- Finally, select Wireless and choose the correct WiFi network.
While entering the password, you can have the Show Password box checked to be able to see your password as you type it in.
If you’re connected to your WiFi network and the app is still not working, then make sure the WiFi is stable on other devices. To do this, check if other devices connected to the same WiFi are working fine.
You can move your router closer to the TV to be sure the issue is not from the WiFi.
2. Update Date and Time
You need to set the correct date and time on your device before you can use apps like Hotstar. By default, your Samsung TV is set to automatically get your current time, but this might fail due to a bug.
The solution is to set the correct date and time manually. Here’s how:
- Press the Menu button on your remote and go to settings.
- Select General, and then select System Manager.
- Select Time, and then change the clock to Manual.
- Now, set your current date and time.
If the Hotstar is still not working after following these steps, move on to the next one.
3. Clear Cache and Cookies
If your internet connection is working fine, the next option is to clear the cache and cookies of your Samsung TV. This process will remove any corrupted data that may be causing the issue.
Here’s how to clear the app cache on a Samsung Smart TV:
- First, press the Menu button on your remote.
- Next, select Settings, and then select Support.
- Navigate to Device Care, and then select Manage Storage.
- Select the Hotstar app, and then select View Details that appear below the highlighted app.
- Finally, from the pop-up menu, select Clear Cache to clear your cache. Then Select Clear Data to clear app data.
After clearing both the app cache and data you’ll need to login to the app and it will be working fine.
Note: This step fixed the issue for 2020 Models and above.
Video guide
4. Update Your Samsung TV
You can experience issues with certain apps on your Samsung TV if the software is not up-to-date. Here’s how to check for updates on your Samsung TV:
- First, go to the menu using your TV’s remote.
- Next, select Settings.
- Select Support, and then select Software Update.
- Finally, select Update Now.
A new available update will now be downloaded and installed on your TV. Once the update is started, do not turn off the TV until the update is complete.
5. Uninstall and Reinstall the Hotstar App
If you’ve followed the previous steps and the Hotstar app still fails to work, uninstall and reinstall it. Here’s how:
- First, press the Menu button on your remote.
- Next, select Apps.
- On the Apps screen, select the settings icon from the top-right corner.
- From the list of apps, select the Hotstar app, and select Delete.
- Select Delete again to confirm the process.
- Now, go to the Apps menu once again.
- Use the search icon at the top right corner of the screen to search for the Hotstar app.
- Finally, click Install.
5. Power Cycle Your TV
Here’s how to perform a power cycle on your Samsung TV:
- Unplug the TV from the power outlet.
- Next, wait for 60 seconds.
- Plug the TV back into the outlet and turn on the TV.
6. Contact Hotstar Support
If you have gotten to this point and Hotstar is still not working on your Samsung TV, then you can contact Hotstar support and Samsung Customer Support for further assistance.
Frequently Asked Questions (FAQs)
How can I add Hotstar to my smart TV?
You can add Disney+ Hotstar to your smart TV by installing the Hotstar app from the TV’s app store.
Can I add Hotstar to normal TV?
Yes, you can still stream Disney+ Hotstar on a non-smart TV by getting a smart TV box connected to the TV. There is a wide variety of smart TV boxes available for normal TVs like Airtel Xstream smart TV boxes etc.
Why my Disney Hotstar is not opening?
Your Disney+ Hotstar is not opening because there might be an issue with your internet connection. Other factors that can cause Hotstar to not open are a corrupt version of the app, the app not being supported in your region, or your router not being configured properly.
Final Thoughts
At this point, your Hotstar app should be working on your Samsung TV. In summary, we’ve provided troubleshooting steps to fix issues with the Hotstar app. The steps include:
- Checking WiFi network.
- Updating date and time.
- Clearing app cache and data.
- Performing a power cycle.
- Uninstalling and re-installing the app.
Is your app working now? Let us know in the comments.
Hey! I’m Louis, a Java Developer and Mobile App Developer who has an interest in smart home automation.
