To fix Netflix that keeps crashing on Roku TV, clear the app cache. Clearing the app cache is one of the first steps to try before you remove and reinstall Netflix on your Roku TV.
Many Netflix users have complained of the app suddenly stopping and going back to the home screen while trying to stream on Roku TV. There have been complaints from the Roku community forum, but luckily there is a fix.
In this article, we’ll provide troubleshooting steps to fix the issue with Netflix crashing on Roku TV. These steps will include solutions that have worked for Roku users experiencing issues on Reddit and in the community.
Why Does Netflix Keep Crashing on Roku TV?
There are different reasons why the Netflix app on your Roku TV is crashing, and one of those reasons is the app cache.
Here are other reasons why Netflix keeps crashing on your Roku TV:
Outdated Firmware
Netflix and other apps on your Roku TV will not function properly if the TV’s software is outdated.
TV is Overheating
Your Roku TV will not function properly if it is overheating.
Note: If you have a weak internet connection, the Netflix app will not work properly on your TV.
The Netflix app will not crash due to an unstable internet connection, so most of the time the issue is not caused by your internet.
How to Fix Netflix that Keeps Crashing on Roku TV
1. Check your WiFi Network
Since apps like Netflix require an internet connection to function properly, you might need to make sure your network is working properly.
One of the things you can do is make sure your WiFi network is not slow. Here’s what you can do:
- Move the router closer to your Roku TV.
Restart the router. - Reduce the number of devices connected to the WiFi network.
If your internet is set up correctly and the app still crashes, move on to the next step.
2. Power Cycle your Roku TV
If your Roku TV is connected to a stable network but the Netflix app keeps crashing, then you need to perform a power cycle. This option is a soft reset that’ll fix issues like the app crashing or closing unexpectedly on your TV.
Here’s how to perform a power cycle on your Roku TV.
- First, power off your Roku TV and unplug it from the outlet.
- Leave the TV off for 30 seconds, and then press and hold the Power button on the TV button for 30 seconds.
- Finally, plug the TV back into the outlet and turn it on.
3. Clear App Cache
One of the proven solutions that has fixed the issue of Netflix crashing on Roku TV is clearing the app cache. You can clear the Roku cache by pressing the combinations below using your Roku remote.
- First, go to the home screen.
- Next, press the Home button 5 times.
- Press the Up button once.
- Press the Rewind button twice.
- Press Fast Forward twice.
After pressing the combination above, the screen will freeze for up to 30 seconds, and then the device will reboot. Once the TV has restarted, open Netflix, and the issue should be fixed.
Video guide
3. Update Roku TV Software
App crashes are common on TVs running outdated software. The app crashes you’re facing may have been a result of bugs or errors that have been fixed in a newer software version.
Although Roku TVs are designed to update automatically when you’re connected to the internet, sometimes the updates may fail to install. Follow the steps below to check for a new update on Roku TV:
- First, press the Home button on your remote.
- Next, scroll down and select Settings.
- Select System, and then select System Update.
- Finally, select Check Now and wait for the system to update.
If there is a software update available, your Roku TV will download and install it.
4. Reinstall Netflix
After you’ve followed the steps above and Netflix is still crashing on your TV, you might need to remove the app and reinstall it.
A Reddit user was able to fix this issue by following these steps, but this should be after trying the other steps above since deleting the app and adding it again will require you to log in to Netflix.
Here are the steps to remove and reinstall the Netflix app on your Roku TV:
- First, press the Home button on your Roku TV remote.
- Next, highlight the Netflix app.
- Press the star * button on your remote.
- From the popup menu, select Remove Channel, and confirm the action.
- Go back to Home, scroll down, and select Add Channels.
- Now, select Search Channels and select the letter N.
- On the right, select Netflix, and then select Add Channel.
- Wait for the Netflix app to install. Once the app has been installed, launch the app and log in.
This will fix any issues with Netflix on your Roku TV. After following the steps above, the issue with apps crashing on your Roku TV will be fixed, but there are still some things you can do to prevent this from happening later on.
1. Provide Ventilation
If your Roku TV is overheating, it will not function properly. You can fix this problem by ensuring the room is cool and properly ventilated.
Once you notice that your device is overheating, unplug it and wait for it to cool down before plugging it back in.
2. Regular Updates
Software and operating systems that run on smart devices are regularly updated to fix bugs. Although smart gadgets run updates automatically over a WiFi connection, you can follow the steps above to manually check for updates on Roku TV.
When to Reset Roku TV
You may not need to factory reset your Roku TV if just the Netflix app is not working or crashing. A reset is only necessary if other apps are also crashing or you’re having other issues with the Roku TV.
Perform a reset will delete all your custom settings and apps, and everything will be set to factory defaults.
Here’s how to reset Roku TV:
- Press the Home button on your Roku TV remote.
- Select Settings, and then select System.
- Select Advanced System Settings, and then select Factory Reset.
- Finally, select Factory Reset Everything and enter the code on the screen.
Wait for the TV to reset, and then reboot to the initial setup screen.
Frequently Asked Questions (FAQs)
Why is my Netflix suddenly not working?
If Netflix suddenly stops working, first check that your internet connection is working correctly. You can restart your home WiFi network or move your router closer to the TV.
Why does my Netflix app keep closing on my TV?
If Netflix keeps closing on your smart TV, clear the app cache, restart the TV, or remove and reinstall the Netflix app.
How do I reset Netflix on my Roku TV?
To reset Netflix on your Roku TV, uninstall and reinstall the channel, and then log in to your account. Removing an app from your TV also clears stored data on the TV.
Why won’t Netflix open on my Roku TV?
Netflix will not open on your Roku TV if it is not connected to the internet. If you’re not able to stream Netflix content on your Roku TV, then you need to check your WiFi network.
Another issue that can prevent Netflix from opening on your Roku is outdated software.
Final Thoughts
By following the steps above, you have fixed the issue with Netflix crashing on your TV. In summary, to fix issues with Netflix on Roku:
- Clear the app cache.
- Perform a power cycle.
- Make sure the WiFi is connected properly.
- Reinstall the app.
Hey! I’m Louis, a Java Developer and Mobile App Developer who has an interest in smart home automation.
