Why is my Kwikset Halo Lock Offline?

Kwikset Halo Lock will go offline if you’re having network connectivity issues, the batteries are drained, or Bluetooth is not paired correctly.

Depending on the model of Kwikset Halo, performing a network reset and fixing issues with your router should fix this issue.

In this article, we’ll look at the reasons why your Kwikset Halo lock is offline and how to fix the issue.

Why is my Kwikset Halo Lock Offline?

The main reason for Kwikset Halo Lock to be offline is poor network connectivity. However, network connectivity issues can come in different forms and are not the only reasons why the device is offline.

Here is a list of factors that can cause a Kwikset Halo Lock to go offline:

• Unavailable network
• Weak network strength
• Improper Bluetooth pairing
• Weak battery
• Incorrect WiFi Frequency
• Software issues
• Wi-Fi router problem

How To Fix a Kwikset Halo Lock that Keeps Going Offline?

1. Perform a Network Reset

The first option is to do a network reset. Note that this option will delete all your Bluetooth pairings, Wi-Fi network settings, and user associations from the lock.

This means you’ll have to reconnect your Halo smart lock to WiFi after following these steps.

Note: This is not a factory reset, and the steps to factory reset your Kwikset Halo Lock are different.

Here’s how to reset the WiFi network:

1. First, remove the back cover of the lock, then press and hold the A button for 10 seconds. Continue to hold the button even after you hear a short beep sound until the LED indicator changes to amber.
   
2. Release the A button after the LED indicator starts blinking, and then press and release the Program button to confirm the network reset.You’ll hear a long beep followed by a green LED indicator if the reset is successful. If the reset was unsuccessful, you’ll hear five beeps followed by a red LED indicator.
   
3. Repeat the steps if the network reset is unsuccessful.

Video guide

After resetting your Kwikset Halo Lock WiFi, you’ll need to connect it again. Here’s how:

1. First, install and open the Kwikset app on your Android or iOS device.
2. Next, turn on the Bluetooth and WiFi on your smartphone and stay within range of your lock.
3. Remove the cover of the lock.
4. Press and hold the A button for 3 seconds.
5. Release the button when the lock beeps once and the LED indicator flashes blue.
6. Tap on the name of your Lock from the device list on the app.
7. On the next screen, tap yes to confirm the sound.
8. Give a name to your lock.
9. On the next screen, select your WiFi and enter a valid password.
10. Finally, create an access code and submit it to complete the setup process.

Video guide

Your Kwikset Halo lock should now be connected to WiFi. But if it keeps going offline, then proceed to the next solution.

2. Reboot WiFi Router

The cause of your Kwikset Halo Lock disconnect issues might be with the WiFi router. Kwikset smart locks are not compatible with all routers, and there might be a possibility that your router is not supported.

You can check the list of Kwikset Router Recommendations to know if your router is compatible. The routers that are not recommended by Kwikset are the DLink COVR-C1200 and the TP-Link Archer-C7 AC1750.

To reboot your WiFi router, follow the steps below:

1. The first step is to switch off your router or modem.
2. Next, unplug the router or modem from the power outlet.
3. Wait for 30 seconds. Plug in the router and turn it on.

Once your router is back online, check to see if the issue with your Halo lock has been resolved. If the issue persists, continue to the next step.

3. Change WiFi Frequency

You’ll face network connectivity issues if you’re using a WiFi network with a frequency of 5 GHz. This is because Kwikset Halo Locks do not support the 5Ghz network WiFi frequency.

So, if your router is switching between 2.4GHz and 5GHz bands, you’d need to modify the router settings to use only 2.4GHz.

Here is how to check your network frequency:

1. First, open the Settings option on your device.
2. Next, go to the Wireless or WiFi section.
3. Select your WiFi and click on Network Properties.
4. You should see your network frequency.

4. Check Battery

Your smart lock will remain offline if there is no power source attached, like when the battery is drained. Kwikset smart locks will give a warning beep when the battery is running out.

The lock will beep ten times and flash red for approximately six weeks before running out.

Here’s how to install new batteries in your Halo lock:

1. Remove the interior cover.
2. Insert the battery and make sure it is secure.
3. Reinstall the interior cover.

5. Factory Reset the Lock

If you have gone over the steps above and your lock is still offline (disconnecting), then a factory reset will be needed.

We mentioned this option last because it removes all your settings and resets the lock to its factory default settings.

Here is how to factory reset a Kwikset Halo lock:

1. First, delete the device from the Kwikset App, and also remove it from your smartphone’s Bluetooth by tapping Forget Device.
2. Next, remove the Halo lock battery.
3. Press and hold the Program Button while lowering the battery, and continue to hold for 30 seconds.
4. Release the button when you hear a beep with a red LED indicator on the lock.
5. Again, press the program button. This time, the LED will flash green, and the reset process will start.

6. Software Issues

If your WiFi is stable and working perfectly on other devices it is connected to and you have followed the troubleshooting steps up to this point and your lock is still going offline, then you will need to contact Kwikset Support.

You just have to reach out to their customer support and report the offline issue, along with the steps you have tried to resolve the issue.

FAQs

Does Kwikset Halo require WiFi?

Yes, Kwikset Halo needs WiFi to manage access codes through your app. You can use your Kwikset Halo lock without an internet connection, but with limited functions.

Final Thoughts

In this guide, we have answered the question of why your Kwikset Halo Lock is offline with troubleshooting steps that fix the issue. In summary, here’s what we covered:

When your Kwikset lock goes offline, the likely causes are network connectivity issues like weak network strength, incorrect WiFi frequency, or Wi-Fi router problems in general. The fix is to reset your network, reboot the network router, and switch to a 2.4 GHz WiFi frequency. If all fails, factory reset the Halo Lock.

Louis Ojibe

Hey! I’m Louis, a Java Developer and Mobile App Developer who has an interest in smart home automation.