An Internet connection is one of the most important things you’ll need to have connected to your smart TV if you want to enjoy streaming services like Netflix, Hulu, and so on.
If you own a Samsung TV, you can get it connected to the internet via WiFi or Ethernet cable. If you’re one of the many Samsung TV users who are experiencing issues connecting their TVs to a WiFi network, then this guide is for you.
Why Won’t My Samsung TV Connect to WiFi?
Your Samsung TV won’t connect to WiFi if you’ve selected the wrong network and typed an incorrect password. Here are the reasons why you’re having WiFi connectivity issues on your Samsung TV:
1. Wrong WiFi Network
If you select the wrong WiFi network, it won’t connect to the TV if you don’t know the password. You should be able to identify your WiFi by its name.
2. Network Interference
If you’ve got other devices that are connected to the same WiFi network and are close to the TV, you may experience issues.
3. ISP Outage
Your router might have been offline due to an Internet Service Provider outage. If this is the case, other devices using the same network will not also work.
4. Outdated Firmware
You’ll experience bugs on your smart TV if its firmware is not up-to-date. Firmware updates are made available to fix certain bugs that can cause WiFi connectivity issues.
How to Fix WiFi Connection Issues on Samsung TV
We’ve provided some of the reasons why your Samsung TV won’t connect to WiFi. Now let’s look at solutions to fix this issue.
Follow the troubleshooting steps below to fix WiFi connection issues:
1. Check Your WiFi Network
If your Samsung TV fails to connect to WiFi, the first solution is to make sure you’re connecting to the right network.
You should also make sure your network type is set to wireless if you’re using WiFi since the wired option requires an Ethernet cable.
Follow the same steps when connecting your Samsung TV to WiFi and selecting your network:
- Go to Settings and select General.
- Next, select Network, and then select Open Network Settings.
- Finally, select Wireless and choose the correct WiFi network.
If you have confirmed that you’re connecting to the right network, then make sure the password for the WiFi network is correct.
You can have the Show Password box checked to be able to see your password as you type it in.
If you have forgotten your WiFi password, you can still find it using your Windows PC. For this to work, you must’ve previously connected the WiFi to your PC, and it should be working fine.
Follow the steps below to find the WiFi password on your Windows PC.
- On the Windows taskbar, right-click on the wireless network icon.
- Select Open Network and Sharing Center or Open Network and Internet Settings.
- Next, click on Change adapter settings.
- On the next window, double-click on Wireless Adapter.
- Click on the Wireless Properties button.
- Finally, select the Security tab and enable the Show Characters checkbox under the network security key field.
You can now go ahead and use that password on your TV. If you already know your password, then you can just make sure it is the same.
2. Power Cycle TV
After checking your network and password, the next solution is to perform a power cycle. This solution will fix most issues with your Samsung TV.
Here’s how to perform a power cycle on your Samsung TV:
- Unplug the TV’s power cable from the outlet.
- Then wait for 60 seconds.
- Now, plug the power cable into the outlet and turn on the TV.
Your WiFi should now connect to the TV and work fine. This process is known as a soft reset on your TV.
3. Reset Your Network
If you’re having WiFi issues on your Samsung TV where the WiFi will continuously disconnect for no reason, you’ll need to reset your network.
Once you reset your network, you’ll need to connect to WiFi again. Here’s how to reset your network:
- Press the Home button on your remote.
- Next, go to Settings and select General.
- Select Reset Network. Choose yes if you’re asked whether you want to reset the network.
Once the network has been reset, go to Network Settings and set up your WiFi again.
Note: This process will revert your network settings to factory default, so you’ll need to connect to WiFi again.
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4. Allow Automatic IP Option
Your TV won’t connect to the internet if it is not configured to get the IP addresses automatically. Selecting the manual option means that you’ll have to manually enter your IP address before your TV can connect to the Internet.
Here’s how to set your TV to obtain IP addresses automatically:
- First, press the Menu button on your remote.
- Next, go to Settings and select Network.
- Select Network Status, and then go to IP Settings.
- Finally, change the IP settings to Obtain automatically.
5. Change DNS Settings
If your Samsung TV’s DNS server is not configured correctly, you’ll not be able to use WiFi on your TV. To fix this issue, you’ll need to check your DNS settings and set them up manually.
- Press the Menu button on your remote.
- Go to Settings, then Network.
- Select Network Status, and go to IP Settings.
- Scroll down to DNS Server and update it to 8.8.8.8 or 8.8.4.4.
- Click OK to save your settings and your WiFi should work fine now.
6. Update your Firmware
If your TV is running on an old software version, you’ll run into some performance problems. Your TV will automatically download the latest version if you’re connected to the internet.
- Press the Menu button on your remote.
- Then select Settings, and select Support.
- Select Software Update, and then select Update Now.
Since you’re not connected to the internet, you can use a USB flash drive to update your firmware manually.
- Go to the Samsung Download Center and search for your model number.
- Download the latest firmware zip file for your model.
- Unzip the file into the root directory of your USB flash drive.
- Connect the USB drive containing the software upgrade to the USB port on your TV.
- On your TV, go to Settings > Support > Software Update, and select Update Now.
- Follow the on-screen instructions to install the firmware from your flash drive.
7. Factory Reset Your TV
If you have tried other troubleshooting steps and you’re still not connected to WiFi, then you can perform a factory reset to revert your Samsung TV to its factory default settings.
This process will clear all your custom settings, apps, and data. Follow the steps below to factory reset your Samsung TV:
- First, go to Settings.
- Next, select General, and then select Reset (or Start Setup, depending on your model).
- Finally, enter your security PIN (“0000”).
Your TV will now restart with the setup screen, and you can try connecting to your WiFi again.
8. Contact Support
The last thing you should do if you’re still experiencing issues is to contact Samsung Customer Support. This option is recommended if you’re still under warranty.
Frequently Asked Questions (FAQs)
Why has my smart TV lost its Internet connection?
If your TV’s internet connection fails, the issue is most likely with your Internet Service Provider. You should make sure there is no network outage from your internet service provider.
Most routers have signal bars that indicate WiFi signal strength. You should check to make sure the signal is strong.
Why is my TV not connecting to WiFi but everything else is?
If other devices are connecting to your WiFi but your TV won’t connect, you should reset your network and try to reconnect to the WiFi network.
You can also perform a quick power cycle by turning off the TV and unplugging it from the power outlet for 60 seconds before connecting the plug back into the outlet.
Final Thoughts
We have answered the question as to why your Samsung TV won’t connect to WiFi and also provided solutions to fix this issue.
If, by the end of this article, you couldn’t connect to your WiFi, let us know through the comments.
Hey! I’m Louis, a Java Developer and Mobile App Developer who has an interest in smart home automation.
